Frequently Asked Questions

Frequently Asked Questions

Do you offer free shipping?

Yes. Web orders over $99 qualify for free shipping in the continental U.S., shipped via UPS Ground or USPS. Free shipping does not apply to freight shipments and may not be combined with additional discounts.

When will my order ship?

Most orders placed before 3:00 PM EST ship the same day when the item is in stock. Orders placed after 3:00 PM EST ship the next business day. We do not process or ship on Saturdays, Sundays, or major holidays. See our Shipping Policy for full details.

What is your return policy?

We accept returns of new and unused equipment within 60 days of purchase. Items that are defective due to manufacturing or workmanship, or fulfillment errors on our part, are accepted within 30 days. Non-defective returns beyond 60 days are subject to a 20% restocking fee, and customers are responsible for return shipping costs.

What payment methods do you accept?

We accept Visa, MasterCard, and Discover. International customers may pay with PayPal. We also accept money orders and cashier’s checks. We do not accept personal checks at this time.

Do you charge sales tax?

We automatically charge applicable sales tax on orders delivered within our state. For orders shipped to other states, you are responsible for any applicable taxes.

How do I contact Bartlett Arborist Supply?

You can reach us at info@bartlettman.com or through our Contact page. Most orders and questions are handled during business hours, Monday–Friday, 8:00 AM–3:30 PM EST.